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Frequently asked questions about Online Purchase

I ordered the product via Acronis online store but didn't receive the serial number or the link for the product.

The Acronis store automatically generates an e-mail after a purchase that includes the serial number and registiration code. Please re-check the information that was sent to you after the purchase. If you still can't find it, please check the folder where your email sends SPAMs. It is possible that the message with your registration code and link was misidentified as SPAM. If the message does not appear withing 30 minutes, please contact Acronis Support team at support@acronis.com.cn.

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