Frequently Asked Questions (FAQ)

I started the standalone version of Acronis True Image Home 2010 to restore an archive located on a network share, but I can't find the desired computer on the network.

If at least one computer is visible in "Computers near me" on the "Image Archive Selection" screen, then try to specify the full UNC path to the desired computer in the "File name" edit box, e.g. \\server\share.

If no computers are visible on the network, but the "Computers near me" icon is found under "My Computer", then please ensure that a DHCP server is running on your network. If you don't use a DHCP server, then please ensure that network settings accessible via the "Options" item in the "Tools" menu are correct.

If the "Computers near me" icon is not available under "My Computer," then there could be problems either with your network card or with the card driver shipped with Acronis True Image Home 2010. Please submit a request to Acronis technical support and provide information about your network card model and vendor.

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